Hostway Careers

To work as part of a team to develop and maintain Linux/Windows web hosting computer systems and report system statuses to management in both verbal and written formats. This position will strictly be a hybrid 2nd - 3rd shift position (hours are 5 pm - 1 AM CST Wednesday - Sunday)

Essential Job Responsibilities:

• Coordinates with Technical Support to resolve all system related customer issues.
• System monitoring, maintenance, and configuration on several variants of Linux, BSD and Windows 2003/2008.
• Installation/configuration of equipment.
• Install/monitor/administer new Internet access and/or application servers running several variants of Linux as well as Windows 2003/2008.
• Create trouble ticket and escalate appropriately.
• Use ticketing and notification procedures.
• Handle spam and security issues.
• Might have specialized focus (i.e. backups, mail systems, vmware, nagios etc.).
• Write PERL, Shell, C, python, VBScript and/or .NET scripts to automate administration tasks.

Desired Minimum Qualifications:

• Education and Experience:
  • Bachelor's degree in computer science, management information systems, or similar technical discipline, or an equivalent combination of education and experience (4 years). Although a degree is preferred, it is not a requirement as long as the experience is strong.
  • RHCE/LPI certification desirable.
  • Familiarity with system administration on several variants of Linux, including, but not limited to, Debian/RH/Centos and Windows 2003/2008.
  • Skill to diagnose and remedy serious UNIX-related problems and/or failures promptly and effectively.
  • Ability to perform periodic software and hardware system updates, upgrades, backups and security patches.
  • Desire and patience to work with other members (must be a team player) of the staff to fix and improve existing services as well as add new ones.
  • Ability to install, configure, optimize and maintain network services including but not limited to Apache, Bind/MyDNS/PowerDNS, Sendmail/Postfix/Exim and FTP.
  • Experience with Shell scripting, PERL or C is required.
  • Working knowledge of SQL, LDAP desirable.
  • Working knowledge of clusterization (i.e. Windows cluster and/or Linux LVS).
  • Strong organizational and communication skills (this is a definite requirement).
  • Interview process can be several rounds including a lab test at the end so qualified applicant will have to be able to pass to be considered.
  • Can get off the ground running and assisting the team with little supervision at times.
• Equipment Operation:
  • Networking hardware, Dell and Custom Intel.
• Physical Requirements:
  • Must be able to lift 50 pounds.
  • Must be available for on-call duties.

If interested, please send resume and salary history to and reference code SA032912SP.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Research, design and develop technologies used in Hostway's current and next generation cloud products, including FlexCloud Servers, FlexCloud Sites, CDN, Cloud Storage, and more.

Core Responsibilities:

• Design and implement components of Hostway's cloud products, including the backend components and RESTful APIs.
• Evaluate new technologies and research their applicability.
• Resolve systems issues and manage the platform during its early implementation stages.
• Work collaboratively with other engineers and utilize agile development practices.

Required Qualifications:

• Master of Science degree in Computer Science or Computer Engineering or equivalent experience.
• Minimum 2 years of system-level development experience.
• Minimum 2 years of software development experience with C programming.
• Minimum 1 year experience in system programming on Linux.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Strong interpersonal, written and verbal communication skills with demonstrated ability to work in a team environment.

Experience in the following is a plus:

• Knowledge of DNS, HTTP, SMTP, TCP/IP and related Internet protocols.
• Experience in Python or other script languages.
• Knowledge of load balancing, global load balancing, caching, CDN, cloud computing, virtualization.
• Experience in cloud/cluster development.
• Experience in RESTful API development.
• Experience on System/Network administration, including Linux, Web server, DNS, database, CDN.

If interested, please send resume and salary history to and reference code SSE011612MR.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway Corporatio is looking for NOC Technicians in our Austin Data Centers.  The positions will include a variety of responsibilities in a fast-paced environment.  Technicians are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support.  Flexibility is must for candidates to deal with rotating schedule shifts, a variety of issue types and priorities, and dealing with daily operations.

Essential Job Duties and Responsibilities

• Flexibility in work hours to cover a rotating schedule including evenings, overnights, and weekend shifts
• Professional and effective written and oral communication
• Ability to complete tasks in a group as well as individually
• Troubleshooting and analytical thinking skills
• Monitor and resolve or escalate received alerts
• Learning and working with new or unknown technologies on a constant basis
• Ability to lift 50+ lbs

Desired Minimum Qualifications

• Experience with administrating or maintaining Windows and Linux operating systems.  Advanced skills in one of the above is required
• Server hardware knowledge (hands-on experience a plus)
• Basic knowledge and/or experience with Windows or Linux server deployment
• College degree or at least one year of applicable work experience

Preferred Skills

• Networking knowledge and experience (ie routers, switches, networks, etc.)
• Firewall application and usage experience and knowledge (iptables and Cisco ASA experience a plus)
• Experience with database, mail, web servers, and associated services
• Windows Server 2003 and 2008 experience with IIS, MSSQL, etc.
• Linux Server experience with LAMP, MTA's, DNS servers, etc.
• Experience with web hosting control panels
• Experience and/or knowledge of virtualization technologies
• Experience with backup software
• Some scripting experience or knowledge

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number NOC041812EY. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway is currently seeking a Senior Product Manager to join its product management team and help evolve the Cloud experience.  The Senior Product Manager of Cloud will define the short and long term product strategy plan for the Cloud Hosting division.   This person will be responsible for the successful delivery and management of product portfolios according to product roadmap and timelines. This role is responsible for the identification, execution and fiscal management of product related marketing campaigns,  managing product lines, and developing and maintaining strong relationships with key internal and external contacts. The successful candidate will work extensively with customers while working cross functionally with Sales, Engineering, Marketing, and Partners.

Essential Duties and Responsibilities:

• Provide the vision for the growth and management of the Cloud product line.
• Maintain and manage an integrated product roadmap of multiple product lines.
• Responsible for determining the business value of the Cloud development initiatives.
• Responsible for calculating the ROI of the Cloud development initiatives and managing the product line P&L.
• Develop and implement product strategy and tactics related to pricing, positioning, features and service guidelines for assigned product portfolio.
• Analyze and anticipate competitive market, customer, and technology trends and adapt the product offering accordingly.
• Work with stakeholders to communicate any changes or obstacles to product development/roll out success.
• Work with Marketing to ensure that product marketing campaigns are executed and key success factors are achieved.
• Work with senior management to prioritize and communicate product features and functions to the entire organization.
• Collaborate with Sales, Engineering, Marketing, and Customer Service to ensure that business requirements are identified, documented, and delivered.

Desired Minimum Qualifications

• A minimum of 5-7 years of product management experience in a hosting, web based, or software development environment with a proven track record of success in bringing products to market.
• Bachelor’s degree (marketing, business, or related field) or commensurate work experience.
• Technical and business knowledge of enterprise data centers and cloud infrastructure operations.
• Experience with Agile development/Scrum methodologies.
• Experience creating requirements documentation and managing product roadmaps.
• Strong planning and project management skills.
• Ability to understand and write technical documentation.
• Experience working in a driven, dynamic environment.
• Strong collaborative skills and the ability to be speak openly with customers in the interest of getting direct feedback on our product suite.

If interested, please send resume and salary history to and reference code SPM042612JM.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway is seeking an experienced and highly creative Copywriter to join our Marketing team. The ideal candidate will have exceptional writing skills and experience in writing ads, brochures, direct mail, collateral, website content, and other marketing copy in a fast-paced, deadline-driven environment.

Essential Duties and Responsibilities:

• Responsible for the copywriting of select marketing communication projects.
• Prepare technical content in an easy-to-digest format for sales collateral materials.
• Prepare written materials for conferences and events.
• Draft topic abstracts for speaking opportunities.
• Write engaging case studies based on customer interviews.
• Write articles for company's external newsletters.
• Write web content to support product launches, as needed.
• Work closely with Marketing, Sales, and Product Managers to develop ideas and concepts to take copy from concept to completion.
• Translate technical concepts into benefit-driven marketing copy.
• Adhere to copy standards in all marketing communication mediums.
• Multi-task and manage multiple projects of varying complexities, communicate progress, and meet deadlines.

Desired Minimum Qualifications

• Bachelor's degree in marketing, journalism, business, English or similar discipline; or an equivalent combination of education and experience.
• A minimum of 3 years of copywriting experience.
• Must possess strong copy-writing skills, both technically and creatively.
• Excellent written and oral communication skills.
• Knowledge of common style guides.
• Dedicated, organized, and team oriented. Ability to multi-task is essential.
• Must have portfolio showing skills and samples of professionally finished work.

If interested, please send resume and salary history to and reference code CW040412AH.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway is searching for Inbound New Acquisition Sales Representatives to guide prospective customers through the Hostway sales process and close business.

Responsibilities:

• Contact prequalified prospective customers within 1 hour of receiving a Lead
• Collaborate with Sales Engineering to determine best product and services fit
• Customize configurations and supportable solutions to be proposed to meet customer needs
• Drive sales process to close/win sales opportunities
• Achieve monthly quota

Requirements

• Minimum 3 years of Sales experience with a technology service or product
• Track record of consistent quota attainment
• Clearly articulate value proposition and key differentiators
• Strong presentation skills
• Strong business acumen
• Excellent customer services and communication skills
• Strong internal drive and salesmanship
• Excellent organizational, multi-tasking, and follow up skills
• Strong team orientation and a competitive nature
• Salesforce.com experience, preferred
• Bachelor's degree, preferred

If interested, please send resume and salary requirements to and reference code SRI021011DM.

Hostway is searching for Lead Generation Representatives to greet, qualify, sort and distribute sales leads via live chat, telephone, email, and web forms.

Essential Job Duties and Responsibilities:

• Greet, qualify, sort, and distribute sales leads via live chat, telephone, email, and web forms.
• Nurture lost leads, lost opportunities, and rejected leads
• Assist with proactive lead generation such as cold-calling, developing leads, & setting appointments

Requirements:

• Minimum 2 years Sales experience with a technology product or service
• Previous lead generation experience, preferred
• Excellent customer services skills and communication skills
• Strong internal drive and salesmanship
• Excellent organizational, multitasking and follow up skills
• Strong team orientation and a competitive nature
• Chat software and salesforce.com proficiency strongly preferred
• Bachelor's degree, preferred

If interested, please send resume and salary requirements to and reference code LG021011DM.

Hostway is seeking a highly motivated and versatile Technical Support Representative to work in our Vancouver office. The successful candidate will demonstrate an enthusiastic attitude towards technology, an ability to embrace new technologies, a focus on problem solving, and customer satisfaction.

Our Support Team is a diverse, tight-knit group of individuals with a wide range of specialties in hardware, networking, security, programming, Linux, Windows, and e-mail. The role of a Technical Support Representative at Hostway involves providing support to our customers over the phone and through email, hands-on server assistance, a high degree of troubleshooting/problem resolution, and working on projects in a team-oriented environment.

Essential Job Duties and Responsibilities:

• Provide excellent technical assistance via phone or email.
• Identify the true nature of problems, and provide accurate and timely responses.
• Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues.
• Multi-task and understand workflow management to effectively handle multiple requests.
• Understand troubleshooting concepts and apply them accordingly.
• Participate in the active development of a team environment.
• Solve complex, multi-department issues, seeing them through to resolution.
• Perform other duties as assigned.

Desired Minimum Qualifications:

• Minimum of 1-3 years of proven technical support experience.
• Minimum of a high school diploma.
• Ability to work the following shift in Downtown Vancouver:  Sunday and Monday from 6am to 3pm, Tuesday to Thursday from 9am to 6pm; shift may change based on departmental needs (please verify that you can commute to Downtown on Sunday at 6am as transit is limited); there is a possibility of a Tuesday to Saturday shift similar to the above.
• Excellent written and verbal communication skills are needed. Must be fluent in English.
• Solid understanding of web hosting and internet technologies.
• Expertise troubleshooting DNS, web hosting and email issues.
• Ability to work as a team player.
• Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

• Knowledge of networking fundamentals
• Programming/scripting experience
• Experience with SQL
• Linux proficiency

To be considered, email your cover letter and resume to .Please include the position title in the subject line of your email and reference number TSR040512JV.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted